The yarn wasn't quite right for you? We completely understand
Yarn can feel a little different in person from what you expected. Colours may also differ from how they appear on screen—for example, turquoise can sometimes be almost impossible to photograph accurately.
If the yarn is not suitable for you, you may return it to us within 14 days of receiving your order.
How to return your items
Before sending your parcel, please email us at paulina@vlnanapredaj.sk so that we know to expect it.
Please include:
- your order number,
- the items you are returning,
- where you would like us to send your refund.
If you paid cash on delivery, please send us your account number in IBAN format. If you paid by card, we will issue the refund using the same payment method you used for your order.
Carefully pack the yarn and send it using one of the methods listed below.
What condition should the yarn be in?
Returned yarn should be unused, undamaged and in its original condition, including the original labels.
Yarn that has been unwound, rewound, used or had its label removed may no longer be suitable for resale.
Refunds
Once we have received and inspected your parcel, we will refund the money to your bank account or using the same payment method you used for your order.
The customer is responsible for the cost of returning the items to us.
Return by post
Send the items by registered post to:
Paulína Zemková
Vajnorská 16
831 04 Bratislava
Slovakia
Please do not send the parcel cash on delivery.
Return via Packeta
You can send your parcel to this collection point:
Z-BOX
Bratislava, Miletičova 1A
Telephone: +421 907 843 704
Email: paulina@vlnanapredaj.sk